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Area justice Topic cyber-security Risk(s) identified: (Topic : cyber-security) . too many domain administrators . insufficient frequency of changing passwords for systems and service accounts . no segregation of duties regarding access to the logging system . no regular review of log files Topic application controls Risk(s) identified: (Topic : application controls) . too many domain administrators . insufficient frequency of changing passwords for systems and service accounts . no segregation of duties regarding access to the logging system . no regular review of log files Topic legacy systems Risk(s) identified: (Topic : legacy systems) . many use outdated software languages and hardware . lack of consistent risk analysis . One of goals not identified . poor budgeting of the project . no all-embracing testing . lack of involvement of all stakeholders Topic management dashboard Risk(s) identified: (Topic : management dashboard) . many use outdated software languages and hardware . lack of consistent risk analysis . One of goals not identified . savings goals not planned . insufficient quality and frequency of risk analysis . different interpretations of guidance Topic agile projects Risk(s) identified: (Topic : agile projects) . many use outdated software languages and hardware . lack of consistent risk analysis . One of goals not identified . savings goals not planned . insufficient quality and frequency of risk analysis . different interpretations of guidance Topic data center consolidation Risk(s) identified: (Topic : data center consolidation) . many use outdated software languages and hardware . lack of consistent risk analysis . One of goals not identified . savings goals not planned . insufficient quality and frequency of risk analysis . different interpretations of guidance Topic indicative Risk(s) identified: (Topic : indicative) . many use outdated software languages and hardware . lack of consistent risk analysis . One of goals not identified . better scrutiny of proposals . skills shortages remain in the areas needed . strategic workforce planning is under-developed . approval without business case . limited competition generated . direct costs not compared . most expensive cases insufficiently monitored . weaknesses in critical internal controls . data not widely available . incentives to take up employment . spendings increased to reduce the problem . incomplete research on how the funds are used . unplanned resource changes and the lack of involvement from management . savings goals not planned . insufficient quality and frequency of risk analysis . different interpretations of guidance . poor budgeting of the project . no all-embracing testing . lack of involvement of all stakeholders . large number of public-sector actors are involved in policy making . complexity of the regulations . divided resources . no role for end-users . data and information systems are underused . postings and promotions not giving sufficient weight to skills . evaluations focus on the individual experience not on broader impact . data weaknesses . overemphasis on classroom-based training . difficulties in recruiting skilled staff . devolved responsibilities . mandatory publication . open data at work . concrete action plan . national information infrastructure . no policy . too late and too fragmented planning . ineffective monitoring . regulations' update delayed and incomplete . cost related rules not modified . nobody responsible for coordination . lack of training and practice . lack of quality control . fragmented responsibilities . overlapping strategies . unclear progress in implementing the major strategy . expected benefits not set Topic directive Risk(s) identified: (Topic : directive) . many use outdated software languages and hardware . lack of consistent risk analysis . One of goals not identified . better scrutiny of proposals . skills shortages remain in the areas needed . strategic workforce planning is under-developed . approval without business case . limited competition generated . direct costs not compared . most expensive cases insufficiently monitored . weaknesses in critical internal controls . data not widely available . Accountable . Transparent . Accessible . Understandable . incentives to take up employment . spendings increased to reduce the problem . incomplete research on how the funds are used . unplanned resource changes and the lack of involvement from management . savings goals not planned . insufficient quality and frequency of risk analysis . different interpretations of guidance . poor budgeting of the project . no all-embracing testing . lack of involvement of all stakeholders . large number of public-sector actors are involved in policy making . complexity of the regulations . divided resources . no role for end-users . data and information systems are underused . working hours not rearranged . working hours not recorded regularly . too late and too fragmented planning . ineffective monitoring . regulations' update delayed and incomplete . cost related rules not modified . nobody responsible for coordination . lack of training and practice . lack of quality control . Formalized approach to optimization goals . Lack of clear development plans and well-organised infrastructure . Involvement of many institutions in security activities . fragmented responsibilities . overlapping strategies . unclear progress in implementing the major strategy . expected benefits not set Topic personal data protection Risk(s) identified: (Topic : personal data protection) . lack of long-term strategy . imperfect organization and control of personal data processing . lacking co-ordination and consistency of education campaigns . no clear mechanism to support good practices . lack of accurate data . criminals continually innovate . international and ‘hidden’ nature of online fraud . lack of information on judicial outcomes for fraud offences . mandatory publication . open data at work . concrete action plan . national information infrastructure . no policy . too late and too fragmented planning . ineffective monitoring . regulations' update delayed and incomplete . cost related rules not modified . nobody responsible for coordination . lack of training and practice . lack of quality control Topic civil service staff Risk(s) identified: (Topic : civil service staff) . staff reduced . number of staff reduced by minimising recruitment . long-term operating models not set . no information on workforce's skills . entities’ workforce information is incomplete and not comparable . better scrutiny of proposals . skills shortages remain in the areas needed . strategic workforce planning is under-developed . approval without business case . limited competition generated . direct costs not compared . most expensive cases insufficiently monitored . weaknesses in critical internal controls . data not widely available . unplanned resource changes and the lack of involvement from management . postings and promotions not giving sufficient weight to skills . evaluations focus on the individual experience not on broader impact . data weaknesses . overemphasis on classroom-based training . difficulties in recruiting skilled staff . devolved responsibilities Topic consultants Risk(s) identified: (Topic : consultants) . staff reduced . number of staff reduced by minimising recruitment . long-term operating models not set . no information on workforce's skills . entities’ workforce information is incomplete and not comparable . better scrutiny of proposals . skills shortages remain in the areas needed . strategic workforce planning is under-developed . approval without business case . limited competition generated . direct costs not compared . most expensive cases insufficiently monitored . large number of public-sector actors are involved in policy making . complexity of the regulations . divided resources . no role for end-users . data and information systems are underused . postings and promotions not giving sufficient weight to skills . evaluations focus on the individual experience not on broader impact . data weaknesses . overemphasis on classroom-based training . difficulties in recruiting skilled staff . devolved responsibilities Topic temporary staff Risk(s) identified: (Topic : temporary staff) . staff reduced . number of staff reduced by minimising recruitment . long-term operating models not set . no information on workforce's skills . entities’ workforce information is incomplete and not comparable . better scrutiny of proposals . skills shortages remain in the areas needed . strategic workforce planning is under-developed . approval without business case . limited competition generated . direct costs not compared . most expensive cases insufficiently monitored Topic civil service system Risk(s) identified: (Topic : civil service system) . staff reduced . number of staff reduced by minimising recruitment . long-term operating models not set . no information on workforce's skills . entities’ workforce information is incomplete and not comparable . better scrutiny of proposals . skills shortages remain in the areas needed . strategic workforce planning is under-developed . approval without business case . limited competition generated . direct costs not compared . most expensive cases insufficiently monitored . postings and promotions not giving sufficient weight to skills . evaluations focus on the individual experience not on broader impact . data weaknesses . overemphasis on classroom-based training . difficulties in recruiting skilled staff . devolved responsibilities Topic internal control Risk(s) identified: (Topic : internal control) . staff reduced . number of staff reduced by minimising recruitment . long-term operating models not set . no information on workforce's skills . entities’ workforce information is incomplete and not comparable . weaknesses in critical internal controls . data not widely available . savings goals not planned . insufficient quality and frequency of risk analysis . different interpretations of guidance . poor budgeting of the project . no all-embracing testing . lack of involvement of all stakeholders . large number of public-sector actors are involved in policy making . complexity of the regulations . divided resources . no role for end-users . data and information systems are underused Topic government IT agency Risk(s) identified: (Topic : government IT agency) . better scrutiny of proposals . skills shortages remain in the areas needed . strategic workforce planning is under-developed . approval without business case . limited competition generated . direct costs not compared . most expensive cases insufficiently monitored . not fully comprehensive estimations . cost estimations not well-documented . poor analysis . poor policy . incomplete or too general requirements . insufficient monitoring . lack of appropriate risk assessement . lack of a well shaped requirement . Lack of a well shaped requirement Topic open data Risk(s) identified: (Topic : open data) . weaknesses in critical internal controls . data not widely available . large number of public-sector actors are involved in policy making . complexity of the regulations . divided resources . no role for end-users . data and information systems are underused . mandatory publication . open data at work . concrete action plan . national information infrastructure . no policy . too late and too fragmented planning . ineffective monitoring . regulations' update delayed and incomplete . cost related rules not modified . nobody responsible for coordination . lack of training and practice . lack of quality control Topic service center Risk(s) identified: (Topic : service center) . weaknesses in critical internal controls . data not widely available Topic job scheduling Risk(s) identified: (Topic : job scheduling) . weaknesses in critical internal controls . data not widely available . working hours not rearranged . working hours not recorded regularly . staffing levels not optimised . lack of analysis where and when the problem is triggered . no IT support Topic performance measurement Risk(s) identified: (Topic : performance measurement) . weaknesses in critical internal controls . data not widely available . Accountable . Transparent . Accessible . Understandable . unplanned resource changes and the lack of involvement from management . poor budgeting of the project . no all-embracing testing . lack of involvement of all stakeholders . postings and promotions not giving sufficient weight to skills . evaluations focus on the individual experience not on broader impact . data weaknesses . overemphasis on classroom-based training . difficulties in recruiting skilled staff . devolved responsibilities . fragmented responsibilities . overlapping strategies . unclear progress in implementing the major strategy . expected benefits not set Topic public trust Risk(s) identified: (Topic : public trust) . Accountable . Transparent . Accessible . Understandable Topic homelessness Risk(s) identified: (Topic : homelessness) . incentives to take up employment . spendings increased to reduce the problem . incomplete research on how the funds are used Topic cost estimation Risk(s) identified: (Topic : cost estimation) . not fully comprehensive estimations . cost estimations not well-documented . poor analysis . poor policy . poor senior management oversight . interim analysis of unsuccessful programme . not well implemented change of the programme . assessment framework used ineffectively Topic phasing out old systems Risk(s) identified: (Topic : phasing out old systems) . legal obstacles to data exchange . complexity of conversion to new systems not assessed . problems to acquire personnel with requisite skills Topic interoperability Risk(s) identified: (Topic : interoperability) . indecisive management . wrongly designed work process . large number of public-sector actors are involved in policy making . complexity of the regulations . divided resources . no role for end-users . data and information systems are underused Topic requirements management Risk(s) identified: (Topic : requirements management) . unplanned resource changes and the lack of involvement from management Topic large scale undertaking Risk(s) identified: (Topic : large scale undertaking) . savings goals not planned . insufficient quality and frequency of risk analysis . different interpretations of guidance Topic cyber security Risk(s) identified: (Topic : cyber security) . lacking co-ordination and consistency of education campaigns . no clear mechanism to support good practices . lack of accurate data . criminals continually innovate . international and ‘hidden’ nature of online fraud . lack of information on judicial outcomes for fraud offences . Formalized approach to optimization goals . Lack of clear development plans and well-organised infrastructure . Involvement of many institutions in security activities Topic database Risk(s) identified: (Topic : database) . lacking co-ordination and consistency of education campaigns . no clear mechanism to support good practices . lack of accurate data . criminals continually innovate . international and ‘hidden’ nature of online fraud . lack of information on judicial outcomes for fraud offences Topic product marking Risk(s) identified: (Topic : product marking) . large number of public-sector actors are involved in policy making . complexity of the regulations . divided resources . no role for end-users . data and information systems are underused Topic user friendliness Risk(s) identified: (Topic : user friendliness) . large number of public-sector actors are involved in policy making . complexity of the regulations . divided resources . no role for end-users . data and information systems are underused Topic information society Risk(s) identified: (Topic : information society) . large number of public-sector actors are involved in policy making . complexity of the regulations . divided resources . no role for end-users . data and information systems are underused . no policy . too late and too fragmented planning . ineffective monitoring . regulations' update delayed and incomplete . cost related rules not modified . nobody responsible for coordination . lack of training and practice . lack of quality control Topic outsourced systems Risk(s) identified: (Topic : outsourced systems) . incomplete or too general requirements . insufficient monitoring . lack of appropriate risk assessement Topic digitization Risk(s) identified: (Topic : digitization) . incomplete or too general requirements . insufficient monitoring . lack of appropriate risk assessement Topic taxation systems Risk(s) identified: (Topic : taxation systems) . postings and promotions not giving sufficient weight to skills . evaluations focus on the individual experience not on broader impact . data weaknesses . overemphasis on classroom-based training . difficulties in recruiting skilled staff . devolved responsibilities Topic user-friendliness Risk(s) identified: (Topic : user-friendliness) . lack of a well shaped requirement . Lack of a well shaped requirement Topic ICT infractructure Risk(s) identified: (Topic : ICT infractructure) . Formalized approach to optimization goals . Lack of clear development plans and well-organised infrastructure . Involvement of many institutions in security activities Topic data centers Risk(s) identified: (Topic : data centers) . Formalized approach to optimization goals . Lack of clear development plans and well-organised infrastructure . Involvement of many institutions in security activities Topic data protection Risk(s) identified: (Topic : data protection) . Formalized approach to optimization goals . Lack of clear development plans and well-organised infrastructure . Involvement of many institutions in security activities Topic Development Assistance Risk(s) identified: (Topic : Development Assistance) . fragmented responsibilities . overlapping strategies . unclear progress in implementing the major strategy . expected benefits not set Topic internal audit Risk(s) identified: (Topic : internal audit) . fragmented responsibilities . overlapping strategies . unclear progress in implementing the major strategy . expected benefits not set . staffing levels not optimised . lack of analysis where and when the problem is triggered . no IT support . mandatory publication . open data at work . concrete action plan . national information infrastructure . no policy